Returns Policy

We will exchange or refund your purchase either before or up to 28 days following the day of delivery if you return the item to us as set out below, but it must be returned unopened and in its original packaging, complete with any free gifts or accessories provided.

This does not affect your consumer rights and if you open the goods to inspect them, you can still cancel your purchase at any time either before or up to 7 working days* following the day the goods are delivered or taken from the shop.

You can cancel your purchase by returning the product to one of our stores with your receipt and bringing the card you paid with so we can credit it, or if you wish the item be collected via courier service email us at audiovisionsheffield@hotmail.com to request that we collect the product, or phoning us on 0114 248 5537 with your order reference number and delivery details to hand.

* “working days” means all days other than Saturday, Sunday and Public Holidays.

In all cases, your product must be complete and in 'as new' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed. It should be returned with the original box and packaging, along with any accessories you received with it. Pre-recorded videotapes, DVDs, CDs, must still be sealed. Any free gifts received with the product must also be returned.

If you follow the above steps, we will issue you with a full refund for the cost of the product and any delivery charge you paid. Refunds take 3-5 working days to be credited to your payment card.

If you would like us to collect the goods from you, the following collection charges apply.

£65.00 plus Vat (Pounds Sterling / GBP)

If you return two or more products together, only the one charge applies. The collection charge will be taken at the same time as we refund your purchase price. This will be shown separately on your refund receipt.

Whilst the goods are in your possession you must take reasonable care of them and not use them.

We cannot cancel or refund your purchase when:
- You return your product to a store without proof of purchase.
- The seal has been broken on any videotapes, DVDs, CDs, memory cards or software, or on any personal hygiene products such as shavers.
- The goods were a special order to your specification.

Faulty Goods

The following are guidelines for all goods ordered for delivery., please see in-store Terms and Conditions.

Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within the applicable product guarantee period (normally 12 months from delivery) or other defect with your order, we will normally offer a prompt repair service. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.

To qualify for a refund or exchange the product must be:
- In otherwise 'as new' condition.
- Complete with any accessories and free gifts offered with it.
- Complete with original packaging.

You can either return the product to an Audiovision store or phone on 0114 248 5537 to arrange a collection. Any refund due to a fault or other defect will include a refund of the applicable delivery charge. In these cases, we will also pay for our costs of collecting goods if they are not taken into a store. Replacement goods are sent by standard delivery only. If a fault occurs while you are abroad, please contact us after you return to the UK.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.